Various Seminars / Workshops
#1 The Manager / Leader as a Coach
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The modern manager, executive or director faces a set of challenges related to both achieving business goals and financial results, as well as managing human resources. The human factor is perhaps the most unpredictable within a business, as people sometimes perform with higher and sometimes with lower efficiency (depending on many factors).
A good manager/leader can bring out the full potential of their people, inspire them, and motivate them to take action and achieve higher accomplishments, encouraging them to give their best and go the "extra mile," as we say. Modern methodology and the science of coaching provide tools and techniques that a manager can use to become more effective. In this programme, we will discuss the basic principles of management and the manager's duties, as well as introduce the coaching methodology. Through appropriate questions, frequent feedback with their team, and acting as a facilitator and motivator, the modern manager can achieve higher results and earn the respect and appreciation of their people, ensuring they are willing to collaborate and make a difference! |
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#2 Customer Service & Complaint Management
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Customer service is the other side of the sales coin. Bringing customers into the business and closing sales is important, but it's only the first step. Long-term business success relies on customer satisfaction and retention, repeat purchases from happy customers, and the growth of the customer base through recommendations and good reputation. This is achieved through excellent service!
In this programme, we will first explore what customer service is, how it is defined, and what it practically means for your business—what are the "critical points" that need attention. We will explain how the people in your business who have direct contact with customers should operate, the required skills, practices, and the "attitude" they need to cultivate. Additionally, we will analyze how to handle dissatisfied customers and complaints, and the necessary steps to follow. Finally, we will discuss the reorganization of processes to ensure the high-quality service of your customers. |
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#3 The Art & Techniques of Negotiation
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Every time we ask for something, there is a negotiation; likewise, when others ask something from us, we are again in a negotiation. In reality, there is a constant "give and take" (something we give and something we receive) between people, with practical, financial, or emotional exchanges. This happens both in our professional life (with clients, suppliers, partners, employees, superiors, etc.) and in our personal life.
To be capable negotiators, we need to understand the needs and motivations of others, have a prepared strategy and argumentation, and possess negotiating power. We will explore all of these aspects in detail during this seminar. Additionally, we will present the "tricks" that the other side may use to "lower" you, and show you how to avoid them. Finally, we will discuss the proper way to negotiate, aiming for a mutually acceptable and beneficial agreement (win-win), while also fostering a positive atmosphere for collaboration. |
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#4 Time Management Skills
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Time is something that almost every modern person feels they lack and are constantly pressured by. As the hours of the day are fixed and limited (24 hours each day), how we use our time, prioritize, and organize our activities is especially important for achieving meaningful results, ensuring our efforts are productive, and remaining consistent in fulfilling our obligations.
In this programme, we will analyze the importance of time, show you how to set goals and priorities, classify the tasks you need to accomplish, and work in an organized and systematic way. Good time management will not only increase your productivity and performance but also your satisfaction, as you see yourself achieving more in less time. Finally, we will address procrastination, explain its causes, and show you practical ways to overcome it. |
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#5 How to Grow Your Self-Confidence
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Brian Tracy, the renowned business guru, once said, “Self-confidence is the nuclear reactor of our success.” Indeed, confident people experience greater success in many areas: at work, they enjoy more respect and appreciation from others, have more and better clients, and in their personal relationships, they are more satisfied.
In this programme, we will analyze the main factors of self-confidence and show you ways to develop it. We will cover topics such as positive thinking, internal empowering dialogue, assertive communication, and the importance of saying “no.” We’ll also discuss how to avoid negative influences, the significance of setting your own goals, and working toward them without needing or expecting validation from others. Finally, we will touch on body language—clothing, posture, movements, expressions, and speaking style—that projects confidence and exudes self-assurance. |
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# 6 Work-Related Stress Management Techniques
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Stress is the main enemy of productivity and creativity, as when it surpasses a certain level, it "blocks" us, leads us to make mistakes, prevents us from making the right decisions, and creates tension and irritability, resulting in interpersonal conflicts.
Poor organization and preparation, lack of good communication with people in our environment, role and direction ambiguity, perfectionism, lack of self-confidence and self-care, are some of the common causes of stress in people's professional lives. In this seminar, we discuss what might be causing you stress, help you explore its sources, and take steps to deal with it. We discuss the role of positive thinking and the beliefs-perceptions we have about things, while also showing you simple, everyday relaxation practices so that you can recharge and "fill your batteries" when needed, in order to meet your various responsibilities and goals. |
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#7 Critical Thinking & Decision Making
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It is true that many times people make incorrect decisions, do not "weigh" the data properly, and fail to adequately evaluate alternative scenarios and their consequences, resulting in mistakes (of varying magnitude).
Rational, clear thinking and analyzing situations from different perspectives and viewpoints are essential functions of management and leadership, but they are also important for anyone who wants to make better decisions and not be influenced by momentary impulses, biases, emotions, or perceptual errors. In this seminar, we will explain common mistakes people and teams make in their reasoning and show you techniques to avoid them. We will also discuss inductive and deductive reasoning, cost-benefit analysis, the method of distancing from the problem, and cause-effect analysis (Fishbone Analysis). |
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#8 Creativity in Organizations
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Many times, creativity in the business environment is neglected. Businesses, busy with daily obligations, don't dedicate enough time to think, organize, and improve their operating methods, generate new ideas, and introduce (small or large) innovations.
On the other hand, companies that are leaders in their fields are those that combine the systematization and good organization of daily tasks with the release of creativity and the introduction of innovations (launching new products, improved production methods, smart marketing techniques, etc.). In this programme, we will discuss what creativity is, why it is important, and how it can be achieved in practice. We will talk about the principle of continuous improvement, E. Deming's "quality circles," and we will demonstrate techniques and practices to encourage and apply creative thinking. |
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