Various Seminars / Workshops
We present a series of seminars focused on both professional development and the enhancement of personal skills, drawing from the relevant literature and our years of expertise.
They are aimed at companies seeking to train their staff and executives, as well as individual professionals or private learners looking to expand their skill set.
Our programmes contain condensed knowledge delivered in a simple and easily understandable manner. They are conducted either in-person or online.
1. SUPERIOR CUSTOMER SERVICE
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How you relate to your customers and how you serve them largely determines whether they will be satisfied, allowing you to make repeat sales and strengthen your reputation. In this seminar, you will learn the principles of excellent customer service, how to prevent problems, how to handle potential mistakes, omissions, and customer complaints in an appropriate, polite, and effective manner, and how to project a positive image of your business to the outside world.
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2. HOW TO SELECT THE RIGHT PEOPLE
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Attracting, evaluating, and selecting suitable human resources is an important issue and a challenge that most businesses face today. In this seminar, you will learn how to thoroughly describe job positions, how to create job postings that attract talented individuals/executives, as well as how to conduct in-depth interviews with appropriate questions, using specialized questionnaires that analyze the profile and characteristics of candidates.
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3. MANAGING CONFLICT IN ORGANIZATIONS
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Conflicts, tensions, and disagreements are quite common in businesses. Whether it's conflicts between departments, between supervisors and subordinates, or between colleagues, they create friction, hinder collaboration, and weaken relationships as well as operational efficiency. In this seminar, you will learn how to handle a conflict, delve into the causes that create it, focus on the facts rather than the emotions that cause tension, and how to manage difficult people and intense situations.
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4. EFFECTIVE NEGOTIATION STRATEGIES
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Every time we ask for something or want to achieve something, we are negotiating (people usually negotiate for money, time, or power). If we negotiate successfully, we reach agreements that benefit us while also offering advantages to the other side (a win-win situation). On the other hand, failed negotiations harm us and damage our relationships with those we work with. In this seminar, you will learn the principles and styles of negotiation, the rules you need to follow to be effective communicators and skillful negotiators, as well as analyzing the potential 'tricks' of negotiations from the other side and how to avoid them to maintain an advantage.
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5. HOW TO GROW YOUR SELF-CONFIDENCE
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'Confidence is the nuclear reactor of our success,’ said personal development guru Brian Tracy. Indeed, in every activity, both in our professional and personal lives, we need confidence — to believe in ourselves and our abilities to pursue the goals we truly desire, to engage assertively with clients or people we are interested in, and to claim and achieve what we want. In this training program, we will discuss positive thinking and its power, the ability to focus on your own strengths and their continuous development, analyze the importance of your environment, and show you techniques that will help boost your confidence.
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6. TIME MANAGEMENT SKILLS
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We all have 24 hours at our disposal each day! How we utilize these hours determines our results. Effective time management and organization are essential to fulfilling our obligations, being consistent, maintaining good relationships with the people around us, and being reliable. In this seminar, we will explore useful rules and strategies for effective time management, help you overcome procrastination, work with a plan and more order, focus on what’s important, and achieve more, thereby increasing your productivity and efficiency.
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7. CRITICAL THINKING & EMOTIONAL INTELLIGENCE
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Critical thinking involves our ability to think rationally, uncover causes, properly weigh situations, and make appropriate decisions. On the other hand, emotional intelligence means better self-control of our emotions, as well as better understanding and managing the emotions of others. In this highly useful program, we will discuss and analyze these two skills and show you practical ways to improve and develop them, with the aim of becoming more effective as business executives, managers, entrepreneurs, and in your interpersonal relationships.
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8. MANAGING WORK-RELATED STRESS
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Stress represents the tension and pressure we experience when facing situations that are difficult to manage. While moderate stress stimulates our productivity and makes us more creative, high and prolonged stress makes us nervous, irritable, reduces our performance, and eventually leads to burnout. In this program, we will analyze the common causes of work-related stress, and we will discuss and show you techniques to think more positively and proactively, better organize your efforts, and take steps to relieve and relax, so you can maintain an effective and productive work pace.
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9. CREATIVITY & INNOVATIVENESS IN ORGANIZATIONS
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Creativity means finding new and effective ways of doing things, inventing solutions, and having a spirit of enthusiasm for our work, along with a drive to constantly improve it. In businesses, creativity is often neglected under the pressure of daily tasks, resulting in repetitive operating patterns that do not lead to growth. Moreover, innovation, which involves product improvements, methods, or the introduction of entirely original ideas, is what truly propels a business forward and helps it stand out. In this program, we explain the conditions and mechanisms of creativity and innovation, and we analyze creative thinking models such as the '6 Hats' method (De Bono) and the SCAMPER method.
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