Brief Seminars / Workshops
We offer a series of concise and focused educational programmes aimed at business executives, companies seeking to train their people, as well as individuals wishing to augment their knowledge and strengthen their skills in specific areas.
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- Each programme lasts 4 hours and it is delivered online.
- Our programmes are based on the relevant scientific literature and our long business experience. - They are accompanied by comprehensive course notes. |
Titles / Subjects
I. TIME MANAGEMENT SKILLS
Time is a precious commodity in our lives; the pressures of time are a source of stress for most individuals in our modern world. With the fixed number of hours available in a day (24 hours), how we utilize our time, how we prioritize and organize our activities, becomes crucial for achieving significant results, maximizing our efforts, and meeting our obligations effectively. In this program, we delve into the importance of time management. We provide strategies on setting goals and priorities, organizing tasks, and working in a systematic and methodical manner. Effective time management not only enhances productivity and performance but also increases satisfaction as you witness yourself accomplishing more in less time. Furthermore, we address the issue of procrastination in this course. We explore its underlying causes and offer practical tactics to overcome it. By mastering time management skills and overcoming procrastination, participants will be better equipped to navigate the demands of their personal and professional lives with efficiency and ease.
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II. SUPERIOR CUSTOMER SERVICE
Customer service is the essential complement to sales. While bringing in customers and closing deals is crucial, it's just the beginning. Long-term success hinges on customer satisfaction, retention, and growth through referrals and repeat purchases. Superior customer service is the key to achieving these objectives. In this program, we explore the essence of customer service—what it entails, how it's defined, and its practical implications for your business. We delve into critical points that demand your attention. Next, we analyze the two main pillars of customer service: business processes and human behaviors. We discuss how business operations should be organized to deliver quality and value to customers consistently. We also focus on employee behavior, including politeness, grooming, attitude, active listening skills, and handling difficult customers and complaints. By understanding and mastering these aspects of customer service, businesses can ensure customer satisfaction, foster loyalty, and drive long-term success.
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III. THE ART & TACTICS OF NEGOTIATION
Negotiation is woven into the fabric of our daily interactions: every time we ask for something, negotiation unfolds; similarly, when others make requests of us, negotiation begins anew. This continuous "give-and-take" dynamic encompasses practical, financial, or emotional exchanges, manifesting both in our professional arenas—like dealings with customers, suppliers, colleagues, employees, and superiors—and in our personal lives. To become more effective negotiators, we must comprehend the needs and motives of others, deploy a well-prepared communication strategy, and harness negotiating power. In this course, we thoroughly analyze these crucial elements. Furthermore, we uncover the negotiation tactics that the other party might employ to trick us, offering strategies to counter them effectively. Additionally, we delve into the right approach to negotiation, emphasizing the creation of mutually beneficial agreements—a win-win situation—while fostering a positive, collaborative atmosphere. Through practical insights and techniques, participants will gain the skills needed to navigate negotiations successfully in any context.
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IV. SELF-CONFIDENCE & BODY LANGUAGE
Renowned business guru Brian Tracy once famously said, "Confidence is the nuclear reactor of our success." It's a statement that holds true across various facets of life. Those with higher levels of confidence tend to experience greater success in their careers, earn more respect from others, attract more clients, and cultivate happier personal relationships. In this seminar, we delve deeply into the factors that influence self-confidence and provide actionable strategies for its cultivation. We explore the power of positive thinking and how it shapes our self-perception. We emphasize the importance of inner dialogue, encouraging empowering self-talk that bolsters confidence. We also discuss the significance of assertiveness and the ability to say "no" when necessary, setting healthy boundaries that reinforce self-assurance. Furthermore, we address the challenge of navigating negative influences and provide techniques for shielding oneself from their impact. We also delve into the process of setting personal goals and pursuing them autonomously, without relying on external validation. Moreover, we examine the role of body language in projecting confidence. We discuss how appearance, posture, facial expressions, and speech all play a part in conveying self-assurance, and offer practical tips for harnessing these cues to exude confidence in any setting.
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V. MANAGING WORK-RELATED STRESS
Stress is a significant hindrance to productivity and creativity. When it reaches a certain level, it can block our abilities, leading to mistakes, poor decisions, and interpersonal conflicts. Factors such as lack of organization, ineffective communication, role ambiguity, perfectionism, and neglecting self-care are some of the common causes of stress in our professional lives. In this seminar, we delve into the various sources of stress, helping you identify and address them proactively. We emphasize the importance of positive thinking and how your beliefs and perceptions influence your response to challenging situations. Additionally, we provide practical, everyday techniques to soothe yourself and alleviate tension, allowing you to recharge and effectively handle your responsibilities. By gaining insight into the root causes of stress and implementing proactive coping mechanisms, you'll be better equipped to navigate challenges, enhance productivity, and achieve your goals with greater ease and success.
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VI. CRITICAL THINKING & DECISION MAKING
Making the right decisions is a frequent challenge for both individuals and groups. You see, quite often people neglect to thoroughly assess situations, explore alternative scenarios, and anticipate consequences, leading to various mistakes, both minor and major. Employing rational, logical thinking and examining situations from diverse perspectives is crucial for effective management and for anyone aiming to make better decisions, steering clear of impulsive reactions, biases, and cognitive errors. In this seminar, we extensively analyze the common reasoning mistakes made by individuals and groups alike. We delve into the mechanics of deductive and inductive reasoning, the cost-benefit analysis approach, and practical techniques such as detachment from problems and the cause-and-effect method (Fishbone Analysis).
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VII. CREATIVITY IN ORGANIZATIONS
Often, creativity in the business environment takes a backseat. Companies, consumed by their daily operations and striving to meet their obligations, invest little or no time in thinking, organizing, and enhancing their methods, generating new ideas, and introducing innovations—big or small. Conversely, successful organizations, leaders in their respective industries, marry systematic and efficient operation with creativity and innovation, whether by launching new product models, refining production processes, or implementing clever marketing strategies. In this program, we delve into the essence of creativity—what it entails, why it's crucial, and how it should be fostered by company management. We explore the prerequisites for cultivating creativity and discuss concepts such as continuous improvement (Kaizen principle), W. E. Deming's Quality Circles (Q. C.) approach, and the "6 Thinking Hats" method by Edward de Bono.
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